Quentin SEGUINEAU
Salesforce Solution Architect / Team Lead
37 years old
Driving License
Madrid (28045) Spain
Professional Status
Consultant
Open to opportunities
About Me
CRM Solution Architect with 12 years of experience, I have been managing both functional and
technical talents in projects of great complexity I enjoy face to face relationship with my
clients and I am always dedicated to bringing them business value As a dynamic and organized
Salesforce enthusiast, I convey energy as well as vision to my teammates
technical talents in projects of great complexity I enjoy face to face relationship with my
clients and I am always dedicated to bringing them business value As a dynamic and organized
Salesforce enthusiast, I convey energy as well as vision to my teammates
Solution Architect
Salesforce
Since October 2019
- Akkodis Merger - Madrid
Role: Solution Architect
Context: Common CRM/ATS/PSA solution implementation for the merger of Akka and Modis (Adecco Group)
- Business process definition with entities around the globe (APAC/EMEA/
- Functional Capability Map and Technical Landscape
IT Environment Salesforce (multi Clouds)
- Business process definition with entities around the globe (APAC/EMEA/
- LGC Group - UK based company
Role: Solution Architect
Context: Remediation project around Case Management implementation
- Solution Refactoring and Improvement
IT Environment Salesforce (Service Cloud)
- Solution Refactoring and Improvement
- ETISALAT - Abu Dhabi based company
Role: Solution Architect
Context: Call Center implementation for the National Department of Finance
- Functional and Technical Solution design
IT Environment Salesforce (Service Cloud) CTI Integration
- Functional and Technical Solution design
- VISION BOX - Portugal based Company
Role: Solution Architect
Context: Sales solution implementation to meet company growth
objectives and settle common sales processes
- Functional and Technical Solution design
- Functional Lead for integration design and development with
IT Environment: Salesforce (Sales Cloud) ORACLE EBS
- Functional and Technical Solution design
- PSA GROUP - Madrid
Role : Integration Stream Leader
Context : Common CRM solution implementation for 3 brands of the group: Group transformation towards a customer centric vision
- Coordination of teams in India/Spain/France: development and testing of +50 interfaces with PSA legacy systems
- Functional and technical design with Spanish Business Owners
IT Environment: Salesforce (multi Clouds) – Heroku - Mulesoft
- Coordination of teams in India/Spain/France: development and testing of +50 interfaces with PSA legacy systems
Project Manager / Senior Business Analyst
Capgemini Technology Services
May 2014
to September 2019
Nantes
France
- PSA GROUP - Madrid
Role : Integration Stream Leader
Context : Common CRM solution implementation for 3 brands of the group: Group transformation towards a customer centric vision
- Coordination of teams in India/Spain/France: development and testing of +50 interfaces with PSA legacy systems
- Functional and technical design with Spanish Business Owners
IT Environment: Salesforce (multi Clouds) – Heroku - Mulesoft
- Coordination of teams in India/Spain/France: development and testing of +50 interfaces with PSA legacy systems
- SNCF - Nantes
Role : Platform Solution Architect
- Lightning Experience migration strategy definition and implementation
- Design Authority member
- Functional Lead and Scrum Master of RUN activities on the Salesforce Platform: Business needs analysis, prioritization and coordination of new features implementation
IT Environment: Salesforce (multi Clouds) - Talend
- Lightning Experience migration strategy definition and implementation
- COVEA - Paris
Role : Senior Business Analyst / Tactical PO
Context : Common CRM solution implementation for the 3 brands of the group (MAAF-MMA-GMF)
- From high level design of harmonized business processes for claim management to detailed conception
- Product backlog construction in collaboration with Strategic PO (client side)
IT Environment: Salesforce (Service Cloud)
- From high level design of harmonized business processes for claim management to detailed conception
- CONSEIL DEPARTEMENTAL 78 - Paris
Role : Project Manager – Functional Team Lead
Contexte : CRM solution implementation to gather and manage omni-canal citizen requests related to the county social services
- Functional and technical design
- Management of the development and integration activities
IT Environment: Microsoft Dynamics – Exchange - Outlook
- Functional and technical design
- CREDIT AGRICOLE Technical Services - Nantes
Role : Project Manager
Context : Salesforce deployment in all the group legal entities
- Core Model elaboration for Chatter national deployment
- Deployment industrialization
IT Environment: Salesforce (Chatter – multi orgs) –Sharepoint
- Core Model elaboration for Chatter national deployment
- MAIF - Niort
Role : Functional Lead
Context : CRM solution conception for all sales representatives at national scale
- From high level design of harmonized sales processes to detailed conception
- Coordination of the development team
IT Environment: Siebel
- From high level design of harmonized sales processes to detailed conception
CRM Consultant
CSC Computer Sciences
January 2010
to November 2014
Full-time
Paris
France
- SOCIETE GENERALE SECURITIES SERVICES (SGSS) - Paris
Functional consultant
- Common CRM solution conception for all Europe Users
- Workshop organization and animation, detailed functional conception
- Functional testing participation
- Training material redaction
- Post-deployment user support
- Common CRM solution conception for all Europe Users
- BNP PARIBAS CORPORATE AND INVESTMENT BANKING (BNPP CIB) - Paris
Functional Consultant
- CRM/Outlook synchronization implementation
- Prepare and drive workshops, detailed functional conception
- CRM/Outlook synchronization implementation
- SOCIETE GENERALE PRIVATE BANKING - Paris
Test Manager
- Test cases redaction and key users test campaigns management
- On site key users training and support (UK & Singapore)
- Defects resolution management and reporting
- Test cases redaction and key users test campaigns management
- SOCIETE GENERALE CORPORATE AND INVESTMENT BANKING (SGCIB) - Paris
Data Steward
- European and Asian customers data migration coordination
- Data cleansing and data quality procedures definition
- European and Asian customers data migration coordination
- Salesforce Certified Administrator
- Salesforce Certified Advanced Administrator
- Salesforce Certified App Builder
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Sharing and Visibility Architect
- Salesforce Certified Email Specialist
- Workshop animation
- High Level to Detailed Functional and Technical Design
- Development Supervision and Testing
- Deployment Strategy
- Maintenance in operational condition evolutions management
- Certified Professional Scrum Product Owner I
- SAFe 4.0 Certified Agilist
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English
Advanced
-
Spanish
Advanced
-
French
Expert
Master’s degree in Economics
École Supérieure des Sciences Commerciales d'Angers (ESSCA)
Since June 2005
Master’s degree in Economics
Main areas : Marketing, Communication, Accounting, Corporate Law, Sociology.
Specialisation in Entrepreneurship and project management
www.essca.fr
Main areas : Marketing, Communication, Accounting, Corporate Law, Sociology.
Specialisation in Entrepreneurship and project management
www.essca.fr
International Semester Exchange Program
Universidad Nacional del Litoral - Santa Fe, Argentine
July 2008
to December 2008
International semester in Argentia oriented to international trade and human sciences study
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