CRM Solution Architect with 12 years of experience, I have been managing both functional and technical talents in projects of great complexity I enjoy face to face relationship with my clients and I am always dedicated to bringing them business value As a dynamic and organized Salesforce enthusiast, I convey energy as well as vision to my teammates
Akkodis Merger - Madrid Role: Solution Architect Context: Common CRM/ATS/PSA solution implementation for the merger of Akka and Modis (Adecco Group)
Business process definition with entities around the globe (APAC/EMEA/
Functional Capability Map and Technical Landscape IT Environment Salesforce (multi Clouds)
LGC Group - UK based company Role: Solution Architect Context: Remediation project around Case Management implementation
Solution Refactoring and Improvement IT Environment Salesforce (Service Cloud)
ETISALAT - Abu Dhabi based company Role: Solution Architect Context: Call Center implementation for the National Department of Finance
Functional and Technical Solution design IT Environment Salesforce (Service Cloud) CTI Integration
VISION BOX - Portugal based Company Role: Solution Architect Context: Sales solution implementation to meet company growth objectives and settle common sales processes
Functional and Technical Solution design
Functional Lead for integration design and development with IT Environment: Salesforce (Sales Cloud) ORACLE EBS
PSA GROUP - Madrid Role : Integration Stream Leader Context : Common CRM solution implementation for 3 brands of the group: Group transformation towards a customer centric vision
Coordination of teams in India/Spain/France: development and testing of +50 interfaces with PSA legacy systems
Functional and technical design with Spanish Business Owners IT Environment: Salesforce (multi Clouds) – Heroku - Mulesoft
