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Quentin SEGUINEAU

Salesforce Solution Architect / Team Lead

Home Experiences Education Skills Interests
Download my PDF resume
37 years old
Driving License
Madrid (28045) Spain
Contact me
Professional Status
Consultant
Open to opportunities
About Me
CRM Solution Architect with 12 years of experience, I have been managing both functional and
technical talents in projects of great complexity I enjoy face to face relationship with my
clients and I am always dedicated to bringing them business value As a dynamic and organized
Salesforce enthusiast, I convey energy as well as vision to my teammates
Experiences
  • Akkodis Merger - Madrid
    Role: Solution Architect
    Context: Common CRM/ATS/PSA solution implementation for the merger of Akka and Modis (Adecco Group)
    • Business process definition with entities around the globe (APAC/EMEA/
    • Functional Capability Map and Technical Landscape
      IT Environment Salesforce (multi Clouds)
  • LGC Group - UK based company
    Role: Solution Architect
    Context: Remediation project around Case Management implementation
    • Solution Refactoring and Improvement
      IT Environment Salesforce (Service Cloud)
  • ETISALAT - Abu Dhabi based company
    Role: Solution Architect
    Context: Call Center implementation for the National Department of Finance
    • Functional and Technical Solution design
      IT Environment Salesforce (Service Cloud) CTI Integration
  • VISION BOX - Portugal based Company
    Role: Solution Architect
    Context: Sales solution implementation to meet company growth
    objectives and settle common sales processes
    • Functional and Technical Solution design
    • Functional Lead for integration design and development with
      IT Environment: Salesforce (Sales Cloud) ORACLE EBS
  • PSA GROUP - Madrid
    Role : Integration Stream Leader
    Context : Common CRM solution implementation for 3 brands of the group: Group transformation towards a customer centric vision

    • Coordination of teams in India/Spain/France: development and testing of +50 interfaces with PSA legacy systems
    • Functional and technical design with Spanish Business Owners
      IT Environment: Salesforce (multi Clouds) – Heroku - Mulesoft
  • PSA GROUP - Madrid
    Role : Integration Stream Leader
    Context : Common CRM solution implementation for 3 brands of the group: Group transformation towards a customer centric vision
    • Coordination of teams in India/Spain/France: development and testing of +50 interfaces with PSA legacy systems
    • Functional and technical design with Spanish Business Owners
      IT Environment: Salesforce (multi Clouds) – Heroku - Mulesoft
  • SNCF - Nantes
    Role : Platform Solution Architect
    • Lightning Experience migration strategy definition and implementation
    • Design Authority member
    • Functional Lead and Scrum Master of RUN activities on the Salesforce Platform: Business needs analysis, prioritization and coordination of new features implementation
      IT Environment: Salesforce (multi Clouds) - Talend
  • COVEA - Paris
    Role : Senior Business Analyst / Tactical PO
    Context : Common CRM solution implementation for the 3 brands of the group (MAAF-MMA-GMF)
    • From high level design of harmonized business processes for claim management to detailed conception
    • Product backlog construction in collaboration with Strategic PO (client side)
      IT Environment: Salesforce (Service Cloud)
  • CONSEIL DEPARTEMENTAL 78 - Paris
    Role : Project Manager – Functional Team Lead
    Contexte : CRM solution implementation to gather and manage omni-canal citizen requests related to the county social services
    • Functional and technical design
    • Management of the development and integration activities
      IT Environment: Microsoft Dynamics – Exchange - Outlook
  • CREDIT AGRICOLE Technical Services - Nantes
    Role : Project Manager
    Context : Salesforce deployment in all the group legal entities
    • Core Model elaboration for Chatter national deployment
    • Deployment industrialization
      IT Environment: Salesforce (Chatter – multi orgs) –Sharepoint
  • MAIF - Niort
    Role : Functional Lead
    Context : CRM solution conception for all sales representatives at national scale
    • From high level design of harmonized sales processes to detailed conception
    • Coordination of the development team
      IT Environment: Siebel
Company website
http://www.capgemini.com
  • SOCIETE GENERALE SECURITIES SERVICES (SGSS) - Paris
    Functional consultant
    • Common CRM solution conception for all Europe Users
    • Workshop organization and animation, detailed functional conception
    • Functional testing participation
    • Training material redaction
    • Post-deployment user support
  • BNP PARIBAS CORPORATE AND INVESTMENT BANKING (BNPP CIB) - Paris
    Functional Consultant
    • CRM/Outlook synchronization implementation
    • Prepare and drive workshops, detailed functional conception
  • SOCIETE GENERALE PRIVATE BANKING - Paris
    Test Manager
    • Test cases redaction and key users test campaigns management
    • On site key users training and support (UK & Singapore)
    • Defects resolution management and reporting
  • SOCIETE GENERALE CORPORATE AND INVESTMENT BANKING (SGCIB) - Paris
    Data Steward
    • European and Asian customers data migration coordination
    • Data cleansing and data quality procedures definition
Company website
http://www.csc.com/fr
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